Client Access, Assessment, and Referral Experience System Institute – 10/20/14

September 12, 2014 in Latest News by Fran Ledger

NHSDC is excited to announce an interactive “Train the Trainer” session on the Client Access, Assessment, and Referral Experience System (CAARES) Design. This session takes place on October 20, 2014, the day before the official kick-off of the Fall 2014 NHSDC Conference.

What is CAARES? It is a client focused system of care design is the cornerstone to developing an effective and productive coordinated access, assessment, and referral system. The purpose of the Institute is to begin training community leadership on how to facilitate the development of a client-focused system of care within their own communities to support coordinated assessment system development, identify and implement prioritization strategies, develop written standards, and facilitate performance measurement. The Institute is designed to address all knowledge levels of coordinated assessment system design from beginner to expert.

Institute Registration
Advance registration is required and seating is limited. Registration is $65.00 per person through our conference web site.

Attendees may check-in starting at 12:15. The Institute will take place from 12:30pm until 5:00pm. The Institute will be split into two sessions: 1) Designing a CAARES system and 2) How to set up and facilitate system design sessions. Light snacks and beverages will be provided.

First session: Attendees will experience the process of developing a CAARES system. This session will be a hands-on, fully interactive, facilitated experience that will result in collectively developing a fictional system. Community leaders will gain experience in going through the process that they can leverage when they are facilitating like sessions in their own communities. An introduction to concepts and objectives will be provided to ensure that all participants (no matter what knowledge level) will have a basis for understanding system planning and implementation. Highlights of objectives and results from communities that have already completed the process will be included (Maine, New Mexico, Rockford, IL, and Atlanta, GA).

Second session: Attendees will understand trainer facilitation techniques and the process of setting up and facilitating the CAARES process within communities. Trainer experiences and techniques from communities completing the process will be highlighted along with successes and challenges. Particular attention will be on developing community leadership facilitation techniques, identifying and deploying focusing techniques and strategic facilitation. Attendees will leave the Institute with next steps for pursuing developing a client-focused system of care in their own communities. We look forward to seeing you in DC!

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