Maintaining Agency Resource Information
Today’s guest blog post is from Leslie Grevoy with DuPage County Community Services.
How many of us can count on more than one hand the number of times we have given a client a referral for the assistance they need only to find out that the information we have given out is incorrect?
It is our opinion that maintaining your agencies resource record is one of the most important tasks you can perform. This information should be reviewed at a minimum of once a year, and possibly more than that if you participate in a 211 system. If you are not sure of what is required in order to be “compliant,” you can review the information in the AIRS Standards which can be accessed by going to www.airs.org/standards. You can also obtain additional information on the 211 initiative being implemented across the country on the AIRS website.
Basically, at the end of the day, we all want the same thing. We want our clients to be given the most current and up to date information possible. It can only add to their and our frustration if they need to make a secondary contact in order to obtain the services they require. All across the country, there are people dedicated solely to the task of maintaining databases and by keeping your information as current as possible, it makes the task must easier for them. Currently, I am in the middle of such a project and would like to personally thank everyone who is doing their part to make the process go so smoothly. Please feel free to contact me by commenting on this post or by email at Leslie.Grevoy@dupageco.org. Thanks and I look forward to all of your feedback.
DuPage County Community Services