Spring 2020 NHSDC HUD Virtual Conference

In lieu of the in-person conference, the U.S. Department of Housing and Urban Development (HUD) and the National Human Services Data Consortium (NHSDC) are excited to offer three days of online content on May 4-6, 2020 with the theme “Working Together Across Systems to End Homelessness.”

HMIS Project Management and Annual Calendar of Expectations

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

What does it take to successfully manage a Homeless Management Information System (HMIS)? This session will detail the key tasks and skills of an HMIS team and provide a template calendar to highlight the responsibilities of this role.

Speakers:

Ryan Burger, ICF
Eric Gammons, Technical Assistance Collaborative (TAC)

Community Dashboards – A Journey of Data, Information, and Storytelling

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

This community session is part of the Spring 2020 NHSDC HUD Virtual Conference. The materials are not official HUD resources and may not be in alignment with HUD guidance.

This session covers core principles of data analytics (descriptive, diagnostic, predictive, and prescriptive), differences between raw data and aggregate data, and how data can be transformed into useful information for stakeholders and the community at large.

By creating unique, yet simple, data dashboards, insights can be quickly gleaned, positively affecting a wide possibility of areas such as data quality, racial disparity, and system performance. This is the power of community dashboards.

Speaker:

Gaither Stephens, Gulf Coast Partnership

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Using Dashboards to “Pulse Check” Your CoC

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

How many beds do we need to reduce our unsheltered homelessness? How should we shift resources to maximize our housing inventory? How is our system performing versus other Continuums of Care (CoCs) in our state? How has our system’s performance changed?

Our communities ask these questions every day and naturally want to be able to “pulse check” their CoC against other CoCs to help answer them. While certain reports and dashboards do exist, they are often inaccessible.

This presentation will overview 9 open source, interactive Tableau dashboards (note that the dashboards are still in the beta phase) that allow users to compare their CoC’s data against 4 years of HUD Point in Time (PIT) count, Housing Inventory Count (HIC), and System Performance Measures (SPM) data. It will explain:

How these dashboards were created
How communities can use them to begin answering the questions above
How to present them to stakeholders
The session will close with a discussion of noticeable trends, data-driven reallocation of resources, and making insights actionable.

Speaker:

Colin Sorensen, Homebase

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Data Quality 101: What is Data Quality?

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

This session is focused on building and improving local competencies in data quality and is intended to be for beginners. The focus of this training will be to provide participants with a solid foundational understanding of what data quality is in the context of the Homeless Management Information System (HMIS), how HUD and federal partners measure data quality, and what the roles are of HMIS Leads, Continuum of Care (CoC) staff, HMIS vendors, and HMIS Leads in ensuring that their local system’s data is accurate.

Speakers:

Meradith Alspaugh, Partnership Center
Alissa Parrish, ICF

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Un-Siloing HMIS: A Journey to Systems Level Collaboration

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

Over the past three years, CARES of NY has worked with five Collaborative Applicants and 13 communities to break down silos in both the reporting and use of data. While rising to the challenge of switching how they view and use data, the CARES staff has also worked on transcending divisions between the Continuum of Care (CoC) and Homeless Management Information System (HMIS), facilitating a true collaborative model. This shift from agency and project level reporting to systems level work, spurred on by the System Performance Measures (SPM) reporting, has been a painful and exacting process, but it has changed the reporting and use of data on the community level for the better by helping (or forcing) the CoCs to work with data in dynamic ways. We have seen a positive impact on data quality, Coordinated Entry (CE) implementation, service delivery models, and community partnerships. This session will walk other CoC and HMIS leaders through the collaborative, relationship building, and technological processes (and pains) of the past three years, how far we’ve gone, and where we’re hoping to land at the end.

Speakers:

Allyson Thiessen, CARES of NY
Kelli Clark, CARES of NY

Implementing and Operating a Coordinated Entry System Project

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

This session will help participants understand how to set up the Coordinated Entry System project in the Homeless Management Information System (HMIS) or other local data collection system, become familiar with the HUD-defined Coordinated Entry System data elements, and create a valid data collection process.

Speakers:

Meradith Alspaugh, Partnership Center
Abby Miller, HUD

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Improving your Training Curriculum and Delivery

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

What is the importance of training and what are the Continuum of Care (CoC)-wide implications regarding data quality, data usage, and overall data management capacity? This session provides best practices on developing training materials to supplement what is made available by the Homeless Management Information System (HMIS) Solution Provider, establish a resource and training library, and ensure a responsive training strategy to meet the needs of basic, intermediate, and advanced HMIS users. Communities develop training materials based on what they think end users need and are often targeted to fill gaps in HMIS Solution Provider workflow training which has a big impact on data literacy at the community level. This session will help community leadership unpack the different challenges between the training material itself and how the training is delivered to inform ongoing improvement.

Speakers:

Chris Pitcher, ICF
Meradith Alspaugh, Partnership Center

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Elevating Lived Experience in Coordinated Entry Evaluations: The Role of Qualitative Data

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

This session provides an overview of qualitative data collection and analysis strategies that can be incorporated into Coordinated Entry (CE) evaluation, including:

A review of qualitative data collection techniques, e.g., oral histories, Most Significant Change stories, semi-structured interviews, focus groups, and surveys with open-ended questions
A review of qualitative data analysis (QDA) techniques, including content analysis, sentiment analysis, keyword extraction, and the application of grounded theory
A live demonstration of open source QDA tools
A discussion about the “Lean Data” approach to collecting and utilizing participant feedback
A review of internet and mobile technologies that can facilitate qualitative data collection and analysis, from free voice recording and transcription apps to low-cost text messaging services
A description of issues regarding informed consent
Participants will leave with a solid framework for how and why to include qualitative data in CE evaluations.

Speakers:

Andrea Miller, Waypoints Consulting
Guest Speaker: Kat Freeman, HomeFire Training and Consulting

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Data Quality 201: Data Quality Management Program – Part 1

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

A Data Quality Management Program (DQMP) is the effort to provide additional guidance, support, and evaluation of local efforts to improve data quality. Part 1 of this session will focus on the elements of a DQMP and will provide an opportunity for participants to discuss the challenges that they have encountered or anticipate encountering in implementing such a program locally. Part 2 will be a skill building workshop where participants will develop a local plan for creating their own DQMP.

Speakers:

Natalie Matthews, Abt Associates
Mike Lindsay, ICF

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Achieving a Quality and Stable HMIS Staffing Pattern

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

What are keys to identifying and maintaining a strong Homeless Management Information System (HMIS) staff? This session will focus on how to hire and develop an effective HMIS team, including strategies for supervision, staff training, and performance evaluations.

Speakers:

Chris Pitcher, ICF
Ryan Burger, ICF

Data Quality 201: Bed Coverage and Strategies to Improve It

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

Bed coverage rates reflect the percentage of homeless assistance beds in a community that are actively participating in the local Homeless Management Information System (HMIS). The ability to have high or complete bed coverage rates is critical, as it empowers a community to more confidently state that their HMIS data truly reflects their local system of care for persons experiencing homelessness. One of the more challenging aspects of data quality can be improving local bed coverage rates, particularly for projects that are not funded to participate in HMIS. During this session, participants will hear first-hand from communities that have successfully improved local bed coverage rates and will walk away with strategies for how they too can tackle this challenge.

Speakers:

Joan Domenech, CSH
Fran Ledger, HUD

Data Quality 201: Data Quality Management Program – Part 2

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

A Data Quality Management Program (DQMP) is the effort to provide additional guidance, support and evaluation of local efforts to improve data quality. Part 1 of this session will focus on the elements of a DQMP and will provide an opportunity for participants to discuss the challenges that they have encountered or anticipate encountering in implementing such a program locally. Part 2 will be a skill building workshop where participants will develop a local plan for creating their own DQMP.

Speakers:

Mike Lindsay, ICF
Alissa Parrish, ICF

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HMIS Budgeting Strategies

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

This session will provide Homeless Management Information System (HMIS) Leadership with the tools needed to develop an HMIS budget that meets the data management needs of the community and details strategies to diversify funding of HMIS through federal partner, local, and private funding. The session will also provide community examples of how to engage with various funders to implement the concept of funding diversity.

Speakers:

Mary Schwartz, Abt Associates
Eric Gammons, TAC

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Comparable Databases for Victim Service Providers

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

This session covers best practice approaches for victim service providers when working with software vendors in selecting, implementing, and maintaining a Homeless Management Information System (HMIS)-compliant comparable database. Topics will focus on:

Comparable database definition and requirements
Questions to ask potential vendors during your software search
Important vendor/customer contractual considerations
Initial implementation strategies and pitfalls
Sustaining on-going vendor relationships for software maintenance, support, upgrades, and customization
Speakers:

Ken Davidson, Collaborative Solutions
Debbie Fox, National Network to End Domestic Violence (NNEDV)
Aaron Dunn, West Virginia Coalition Against Domestic Violence

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HMIS Project Set-up 101

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

What is project set-up in the Homeless Management Information System (HMIS)? This session will detail the project set-up requirements and best practices across all federal partners that utilize HMIS.

Speakers:

Brian Roccapriore, Cloudburst
Joan Domenech, CSH

HMIS Lead Monitoring

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

How can a Continuum of Care (CoC) objectively and comprehensively monitor its Homeless Management Information System (HMIS) Lead Agency? This session will provide CoC leadership with the skills to provide regular and thorough monitoring of its HMIS Lead, including sample monitoring tools and practices.

Speakers:

Mary Schwartz, Abt Associates
Ryan Burger, ICF

Implementing Effective Contract Negotiation and Relationship Management Strategies 101

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

How do Continuums of Care (CoCs) ensure that they have an effective contract with their Homeless Management Information System (HMIS) software provider? This session will review the key components of a contract, the skills necessary to effectively negotiate an agreement, and strategies to hold the HMIS software provider accountable under such contracts.

Speakers:

Mary Schwartz, Abt Associates
Fran Ledger, HUD

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Better Together: Health and HMIS Data, Best Practices and Examples from the Field

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

Data matching between the homeless system and health systems has been a part of community practices for years to varying degrees of success. CSH is continuing to build an understanding of how health center (HC) grantees are accessing and using homeless, housing, and other non-health data sources to improve care coordination for patients nationally. An example of this work happening at the community level is a statewide “Housing is Healthcare” initiative in Montana lead by the MT Healthcare Foundation. Seven communities are in the process of designing and implementing Frequent Users Systems Engagement (FUSE) supportive housing projects, and several of these MT communities have successfully matched health system data with Homeless Management Information System (HMIS) data.

Speakers:

Ian Costello, CSH
Joseph Kenkel, National Health Care for the Homeless Council (NHCHC)

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HMIS Governance 101

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

How does a Continuum of Care (CoC) effectively govern its local Homeless Management Information System (HMIS)? This session will detail the elements of HMIS governance including: HMIS-CoC governance agreement(s), CoC-level data management committee(s), regional and statewide governance models, and the role of the CoC membership and Board in HMIS management and oversight.

Speakers:

Chris Pitcher, ICF
Ryan Burger, ICF

HMIS Project Set-up 201

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

What are common challenges when completing project-set up in the Homeless Management Information System (HMIS)? This session will review advanced project set-up topics and provide solutions to address common issues.

Speakers:

Meradith Alspaugh, Partnership Center
Joan Domenech, CSH

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HMIS Budgeting Strategies

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

This session will provide Homeless Management Information System (HMIS) Leadership with the tools needed to develop an HMIS budget that meets the data management needs of the community and details strategies to diversify funding of HMIS through federal partner, local, and private funding. The session will also provide community examples of how to engage with various funders to implement the concept of funding diversity.

Speakers:

Mary Schwartz, Abt Associates
Eric Gammons, TAC

HMIS Project Monitoring

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

How can a Continuum of Care (CoC) ensure the effective monitoring of the agencies that are participating in its Homeless Management Information System (HMIS)? This session will ensure that CoC and HMIS leadership have the skills necessary to monitor providers and users participating in HMIS, in accordance with Federal Partner HMIS standards.

Speakers:

Brian Roccapriore, Cloudburst
Nastacia Moore, C4 Innovates

Protecting Data in an HMIS Environment: Privacy, Security, and Confidentiality

May 7, 2020 Spring 2020 NHSDC HUD Virtual Conference

How can a Continuum of Care (CoC) ensure that its Coordinated Entry (CE) system securely leverages its Homeless Management Information System (HMIS)? This session will provide an in-depth review and discussion of HUD privacy and security guidance on the use of HMIS in a CE system.

Speakers:

Mike Lindsay, ICF
Fran Ledger, HUD

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