Spring 2019 Conference April 15 - 17, 2019 in Nashville, TN

Archives: Sessions

Local Uses of System Performance Measurement Data

April 17, 2018 2018 Spring Conference

Since 2015, Continuums of Care (CoCs) have annually submitted System Performance Measurement (SPM) data to HUD. Data from these measures is critical to marking national and local progress in ending homelessness and can provide insights into the efficiency of your local system of care. However, one key to better understanding and utilizing SPM data is the development of a local plan to create accountability and targets against each measure. Hear directly from representatives of the Ohio Balance of State CoC about their efforts to integrate the SPM data into their ongoing efforts to monitor and evaluate the performance of their projects.

Presenter(s): Natalie Matthews, Associate, Abt Associates; Mike Lindsay, Senior Technical Specialist, ICF; Genelie Denzin, HMIS Data Analyst and Amanda Wilson, HMIS Support Coordinator, COHHIO

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Bridging the Data Gap: Building Partnerships Across Systems to Coordinate Housing Services and Enhance Data Quality

April 17, 2018 2018 Spring Conference

As policy makers and program staff work to realign homeless systems of care through coordinated entry, timely and accurate access to client information becomes critical. This session demonstrates efforts underway at the King County (WA) Department of Community and Human Services (DCHS) to develop data sharing agreements along with local public housing authorities (PHA’s) in order to access complete client profile data for households experiencing homelessness. The presentation will discuss data sharing agreements being developed in partnership with local housing authorities to close the gaps and provide timely information needed for clients to access housing resources.

Presenter(s): Pear Moraras, Homeless Housing and Evaluator and Abigail Schachter, Homeless Housing and Evaluator, King County Department of Community and Human Services

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Day Shelters and Data: Answer to Understanding and Ending Homelessness

April 17, 2018 2018 Spring Conference

New Orleans has taken a special interest in day shelters and their data. We will look at how to work with community partners on special projects to derive new data to begin to create a story of homelessness and how we can better serve the community. This session will take time to discuss using nontraditional data to think outside the box and develop new plans. This session will also take an in-depth look at the partnership with local day shelter to input and analyze data about individuals who visit the shelter for different services. This session hopes to encourage everyone to begin thinking about homelessness from different lenses and begin creating new initiatives to help engage your community in specialized strategies.

Presenter(s): Shercole King, HMIS Administrator and Helen Meridy, HMIS Data Support Specialist, Via Link

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Using Integrated Data to Improve Human Services in Allegheny County, PA

April 17, 2018 2018 Spring Conference

Allegheny County, Pennsylvania’s data warehouse has been in place for almost twenty years, allowing its Department of Human Services to leverage data from internal human service sources and key external data sources. This integrated data has helped to improve service delivery and case coordination across service areas, enhance analytic and research opportunities, improved management decision making, and more recently, the implementation of a nationally renowned predictive analytics tool to assist with child welfare decision making. This plenary discussion will include an overview of the history of the development of the data warehouse, as well as discuss current and planned future uses and enhancements to Allegheny County’s integrated data system.

Presenter(s): Erin Dalton, Deputy Director for the Office of Data Analysis, Research and Evaluation and Andy Halfhill, Manager of Homelessness/Housing Analytics for the Office of Data Analysis, Research and Evaluation, Allegheny County Department of Human Services

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Vendor Contracts 101

April 17, 2018 2018 Spring Conference

HMIS software contracts are an important foundation for a good working relationship between software or third-party vendors and the CoC. Contracts tend to have pre-written, boilerplate language that can come from the vendor or government entities when the CoC or HMIS Lead is a government agency. The boilerplates usually have standard service level agreements, which usually results in a generic contract for services and software, entered into in good faith but difficult to use for monitoring purposes or for resolving contractual issues. We think it can work differently and benefit both parties. What if HMIS Leads make the direct link between the RFP, the vendor responses, the selection/ scoring process and the final scope of work in the contract? What if HMIS Vendors could understand and meet the customers’ clearly documented needs and were paid for the performance they are delivering, even in the midst of developing enhancements or fixes to known issues? In this session we’ll take standard procurements and service level agreements and make them a tool by which an HMIS Vendor and HMIS Lead can work together to end homelessness.

Presenter(s): Mary Schwartz, Abt Associates; Molly McEvilley, Independent Consultant and Ryan Burger, Technical Specialist, ICF

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Taking your System Performance Measure Analysis to the Next Level

April 17, 2018 2018 Spring Conference

This session will explore ways communities might increase their local use of System Performance Measures. Presenters will report back on community data initiatives in ICA jurisdictions inspired by the HUD System Performance Measures. Technical examples demonstrated will include demographic- specific system performance data in Iowa and Vermont, community and project-level dashboards, quarterly reporting, and incorporating Coordinated Entry data into System Performance Measure analysis.

Presenter(s): Ehren Stover-Wright, Adjunct Professor, University of Des Moines; Patrick Schacherer, HMIS Administrator, Polk County, IA; Jesse Dirkman, Data Analyst, Institute for Community Alliances

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HUD’s Vision for Data (Part 1): Understanding and Measuring the SNAPS Data TA Strategy

April 17, 2018 2018 Spring Conference

In 2018, HUD’s SNAPS Office released its Data Technical Assistance (TA) Strategy, which describes its data related vision and priorities for efforts to prevent and end homelessness. During this workshop, participants will hear directly from the team of HUD and TA staff who were instrumental in the development of the Strategy. The focus of the workshop will be on describing the Strategy and its related metrics, understanding how this effort fits into other data priorities for HUD (such as the LSA and SPIST efforts), and identifying the crucial role that both HMIS and CoC leadership teams play in ensuring that the Strategy is realized at the local level. This workshop is considered Part 1 of a two part series on the SNAPS Data TA Strategy. The second part of the series will be an opportunity for participants to test their knowledge of the Strategy, to ask HUD staff any questions that they have on its data efforts, and to further explore how to take the Strategy back to your local efforts to prevent and end homelessness.

Presenter(s): Natalie Matthews, Associate, Abt Associates; Abby Miller, Senior SNAPS Specialist, HUD SNAPS

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Using Your LSA Data

April 17, 2018 2018 Spring Conference

In Winter 2018, HUD issued specifications for the Longitudinal System Analysis (LSA), formerly known as the AHAR. In this session, HMIS System Administrators and CoC representatives are invited to learn what will be available in the new LSA dataset. Presenters will illustrate how the data can be used to answer all the system performance questions you’ve been dying to understand and will set the stage for Part Two of the session, Using Data and System Modeling to Leverage Resources and Improve Your System.

Presenter(s): Julia Brown, Abt Associates

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Using Emergency Shelter Data Modeling for Planning and Performance Measurement

April 17, 2018 2018 Spring Conference

A planning tool to help determine a right-sized number of family shelter beds will be demonstrated by the Allegheny County Department of Human Services. The presentation will show how program managers can explore how changes to the system will affect bed numbers, or explore what other changes in the system such as number of new units, average time on a wait list if resources are not immediately available. The tool, developed in Tableau, can also be adapted for use in planning in Transitional Housing, Rapid Re-Housing, or Permanent Housing programs.

Presenter(s): Rachel Rue, Analyst, Allegheny County Department of Human Services (DHS)

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When CE Best Practices Don’t Work: Setting up CE in Regions with Closed and Fragmented Data Systems

April 17, 2018 2018 Spring Conference

HUD has required that regions have a Coordinated Entry System in place by January 23, 2018. We’ve seen best practices from many regions who have a single, open, HMIS system and have strong participation rates. What about regions who do not? Some regions have providers that use different HMIS software or don’t use HMIS at all. Others have a compelling need to include first responders and street outreach workers into the CE framework. And then there are the regions with a closed-HMIS that have difficulty when it comes to putting the “coordinated” into “coordinated entry”. Even with all of these components figured out, then there is the need to come to a common agreement on how to prioritize people for housing opportunities that might arise, and what additional assessments should be conducted (if any). During this session we will share the experiences in working with regions for whom the commonly used best practices don’t seem to cut it.

Presenter(s): Mary Ann Priester, MSW, Homeless Management Information System Administrator, Mecklenburg County, NC; Eddie Barber, Lead Developer, Simtech Solutions

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Using Data and System Modeling to Leverage Resources and Improve your System

April 17, 2018 2018 Spring Conference

System modeling uses assumptions about the most effective pathways, or combination of programs, to serve people experiencing homelessness and data about the annual number served and current system utilizations patterns to calculate the system resources needed to rapidly exit people to housing. Attendees will learn about the system modeling tool used by Abt Associates and the Indianapolis CoC will discuss their involvement in the system modeling process and how they used the information to leverage resources for their system.

Presenter(s): Joyce Probst MacAlpine, Abt Associates

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Analyzing Systemic Racial Disparities With Statistical Learning Models and HMIS Data

April 17, 2018 2018 Spring Conference

Different populations experience homelessness—and risk factors of homelessness—differently. Understanding those differences and responding to clients’ vulnerabilities effectively requires nuance and precision. But how can CoCs identify subtle differences in large datasets? Recent advances in open-source software and computing languages, statistical learning, and data visualization tools have made the simultaneous analysis of millions of data points efficient and interpretable. This session will walk participants through a case study of how Pierce County, Washington, is integrating machine learning tools and methods into its HMIS analysis pipeline to inform a racial equity analysis of its Coordinated Entry system. After identifying a disparity in different subpopulations’ housing prioritization scores, the County used a statistical learning model to identify which Coordinated Entry assessment responses were predictive of a given race—and in turn, help guide future research and policymaking accordingly. Attendees will walk away with the tools they need to conduct similar analyses in their home institutions.

Presenter(s): Clayton Aldern, Pierce County Human Services

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Coordinated Entry Policies, Procedures, and Processes in Practice

April 17, 2018 2018 Spring Conference

This interactive workshop will explore how coordinated entry policies and procedures impact clients and frontline staff. Using actual policies and procedures from Missouri’s eight coordinated entry systems, workshop participants will navigate coordinated entry system policies and procedures in an experiential and scenario-based manner. Participants will learn the impact of policies/procedures on clients and frontline staff and will gain insight into the disparities that sometimes exist between paper policies and actual operation. Participants will be able to identify best practices in policies and procedures, identify opportunities for improvements, and discuss potential changes to existing or in-development coordinated entry policies and procedures. Participants should bring a copy of their CoCs coordinated entry policies and procedures to the session. A copy of the CoCs Written Standards may also be helpful.

Presenter(s): Kat Freeman, Cloudburst; Dustin Allen, Community Initiatives Coordinator, Missouri Housing Development Commission

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Let’s Open Up: About Data Management in a Shared Environment

April 17, 2018 2018 Spring Conference

The current need for data to make informed decisions at the CoC-level has never been more critical. However, many communities struggle with how to manage their data in an efficient environment. This session will discuss the core principles of efficient data management and highlight a successful community: Pima County, Arizona. Pima County was able to transform the way they manage their data to more efficiently provide services and operate their coordinated entry system, this session will detail how they did it.

Presenter(s):Chris Pitcher, Senior Technical Specialist, ICF; Pam Moseley, Program Coordinator, Pima County Community Services

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Opening Plenary – New Frontiers in Data

April 16, 2018 2018 Spring Conference

Communities know the homeless system can’t solve homelessness alone with current funding for housing interventions. Fortunately, HMIS data is beginning to reflect this knowledge and is moving beyond the HUD requirements and increasingly capturing and integrating in various ways with other services data. This plenary will discuss how HMIS data can both add to and learn from other systems data to help communities focus on the most vulnerable populations.

Presenter(s): Ann Marie Oliva, Senior Policy Advisor, CSH

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Preliminary Agenda is Here!

March 9, 2018 2018 Spring Conference

Good News! Preliminary Agenda is Here!

You’ve been asking, and we are delivering – here’s a sample of approved sessions that will be showcased at the NHSDC Spring 2018 conference.

  • HUD’s Vision for Data: Understanding and Measuring the SNAPS Data TA Strategy (2 parts)
  • Local Uses of System Performance Measurement Data
  • Using LSA Data to Dig Deep Into Your System’s Performance
  • Sharing Data across Systems to Prevent and End Youth and Family Homelessness
  • Social Determinants of Health: Creating a Multi-Agency Coordinated Care Hub for Homeless Adults
  • Promising Data Practices in Coordinated Entry Implementations – A Round Table Discussion
  • Let’s Open Up: About Data Management in a Shared Environment
  • Using Data Integration and Pay for Success to Advance Supportive Housing for Vulnerable Populations
  • Day Shelters and Data: Answer to Understanding and Ending Homelessness
  • HMIS 101 for New HMIS Leads & System Administrators
  • Victim Service Providers and Comparable Databases
  • Telling our Story: Tips for Choosing and Presenting Data for Decision-Making and Advocacy
  • Measuring the Impact of Natural Disasters on the Homeless System
  • A Practical Take on Improving HMIS Data Analysis and Evaluating Cross-Systems Data
  • BigBurgh.com: Successes and Challenges in building an online resource for individuals experiencing homelessness
  • Use Performance Data to Right-Size a Homeless System and Reach Functional Zero For All Populations
  • When CE Best Practices Don’t Work: Setting up CE in regions with closed and fragmented data systems
  • Vendor Contracts 101

…and MORE! Please stay tuned for our conference agenda and schedule to be released in late March.

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Spring 2018 Keynote Speaker: Ann Marie Oliva

March 7, 2018 2018 Spring Conference speakers

Registration for the Spring conference in Pittsburgh is now open. You may register for the conference itself and pre-conference activities at this time. Register here, and don’t forget to book your hotel room at the historic Omni William Penn Hotel in beautiful downtown Pittsburgh. The conference rate is a reasonable $159 per night. Please use this link or call 1-800-THE-OMNI (843-6664) to book your room. We usually sell out so advise reserving your room early!

Ann Marie Oliva to Provide Keynote

This just in: former HUD SNAPS leader Ann Oliva, now Senior Policy Advisor at CSH, will provide a keynote address at NHSDC‘s Spring Conference in Pittsburgh. Stay tuned for more exciting updates about the conference.
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Understanding Runaway and Homeless Youth: A Close Look at New Data

October 12, 2017 2017 Fall Conference RHY Youth

This session will highlight the newest developments in the use of RHY-HMIS data to a wide HMIS audience. Participants will learn more about the RHY program, including the implementation of RHY Program performance standards. Participants will also explore findings, trends and visualizations from HMIS collected by RHY grantees from national data upload processes.

Presenter(s):

Resa Matthew, HHS Administration for Children and Families

John McGah, AIR

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Using Data to Drive System Change

October 12, 2017 2017 Fall Conference

Transparency is critical when making decisions around resource allocation and how much of each intervention is needed in your system. Reviewing project performance and its impact on system performance is also a crucial part of data management. Data and performance dashboards can be instrumental in helping to effectively assess and realign your system, as well as to keep partners and the community properly informed. This session will examine how to identify issues in your homeless response system, set expectations for improvements and help partners embrace changes needed to end homelessness. You will also learn how to use a data-driven project evaluation process to utilize scores during the NOFA process.

Presenter(s):

Ana Rausch, Senior Research Project Manager, Coalition for the Homeless

Eva Thibaudeau, Director of Programs, Coalition for the Homeless

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Developing a Data Driven Planning Process for Coordinated Entry

October 12, 2017 2017 Fall Conference Coordinated Entry

Planning for and implementing a coordinated entry system is a massive undertaking for communities. Using data from your CoC’s HMIS and other relevant data systems can provide clarity and objectivity to the planning process and provide decision makers with answers to questions regarding gaps in the system, appropriateness of project types and assessment of client needs. Deep dives into data can help communities set policy priorities, develop client-centric prioritization approaches and target resources to high-need homeless households. This session will provide participants with community examples of how deep dives into HMIS data have been used to inform and guide the coordinated entry planning process. This session will share how CoCs, in cooperation with their HMIS Lead, have accessed data for use in outcomes analyses, systems mapping, evaluation of geographic migration of households across the CoC and development of access, assessment and referral protocols. This session will also provide participants the opportunity to ask questions of CoC leadership from a large Balance of State Continuum of Care.

Presenter(s):

Brian Wilson, Executive Director, Alaska Coalition on Housing and Homelessness

Ryan Burger, Technical Specialist, ICF International

Mike Lindsay, Senior Technical Specialist, ICF International

Natalie Matthews, Associate, Abt Associates

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Demographic Survey: Top Ten Tips on Producing High Quality Survey Data

October 12, 2017 2017 Fall Conference

The Demographic Survey for the 2017 Greater Los Angeles Homeless Count (GLAHC) was built using Qualtrics and utilized many of the features of the platform that promote a better survey. The result of these improvements is high quality data with minimal errors and fewer cases of missing data. GLAHC focused on three factors when trying to improve data quality: the survey training, instrument and design.

Presenter(s):

Lorin Kinney, Senior Analyst, Data and Research, Los Angeles Homeless Services Authority

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Prioritization, Visualization and Performance: Washington State’s Journey From Knowing Data to Using Data

October 12, 2017 2017 Fall Conference

Our work always centered on “reviewing” our homeless system data. However, we were not using it to drive change. Over the past few years, we used our data to implement a statewide prioritization, create report cards using Tableau software to display each community’s performance and incorporate performance requirements into contracts. Using the data to solve specific problems and improve performance is a process of successes, challenges and positive results!

Presenter(s):

Emily Burgess, Program Manager, Washington State Department of Commerce

Talia Scott, HMIS Manager, Washington State Department of Commerce

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Ending Homelessness: What Does it Cost? Forecasting Costs and Population Changes to Reach Functional Zero

October 12, 2017 2017 Fall Conference

In Austin, we know we need more resources to effectively end homelessness. But exactly how many more? We have collectively developed a forecast model to calculate what it takes to reach functional zero. In this session, we will share the model assumptions including inputs affecting homeless population changes, costs to achieve outcomes and how we are using the forecasted numbers to work with the public and private sectors to close that resource gap.

Presenter(s):

Mariana Salazar, Director of Research, ECHO Austin;

Timothy Long, Research Analyst, ECHO Austin

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System Performance Dashboards

October 12, 2017 2017 Fall Conference Dashboards

Over the last few years the increased use of online data visualization software has changed the relationship of HMIS data with the many interested parties and stakeholders in your community. The software solutions, most derived from business intelligence (BI) products, have become the popular tool for facilitating that relationship. The presenter has had a great deal of success in forging new connections and strengthening existing ones, all beginning with a presentation he attended right here at NHSDC several years ago. Come hear a presentation about his experience and participate in an open discussion of the challenges you will likely encounter in your community. Come with stories of your own to share or just listen; all levels of experience are welcome.

Presenter(s):

Ehren Stover-Wright, Research Director, Institute for Community Alliances

Beyond HUD Reporting: Using HMIS to Strengthen Funder-Provider Partnerships at the Local Level

October 12, 2017 2017 Fall Conference

Move beyond HMIS for federal compliance and explore how local funders collaborate with providers and system administrators to make HMIS into a dynamic resource that helps strengthen provider services while offering meaningful evaluation and outcomes reporting for the community. Panelists will discuss examples of how the Seattle/King County CoC uses HMIS to create transparency regarding funder expectations and performance metrics and to support providers as they engage with their data.

Presenter(s):

Sarah Dougherty, King County HMIS System Administrator, Bitfocus, Inc.

Kate Speltz, Homeless Housing and Programs Coordinator, King County Department of Community and Human Services

Joy Hunt, Senior Planner for Data and Evaluation, City of Seattle Human Services Department

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Making Governance Work: Strategies for Improving the Management and Oversight of Your Data System

October 12, 2017 2017 Fall Conference Governance

This session will provide real-world examples of communities that have successfully improved their local administration of data. Attendees will hear from representatives from the San Diego Continuum of Care, which recently launched a monitoring process to use for overseeing the work of its HMIS Lead Agency, as well as overhauling the purpose and function of its Data Advisory Committee. Additionally, members of the North Carolina governance structure will be on hand to share their experiences in creating and implementing an HMIS governance model that meets the myriad of complex needs that are faced when multiple CoCs come together to implement a data system. TA providers will facilitate this session to connect the local experiences to national guidance and best practices and to help respond to audience questions on the topic. This session will help attendees 1) Better understand how they can improve their own local administration of a data system. 2) Identify the key roles and decisions that must be made when implementing a strong governance model. 3) Discuss key lessons learned from communities that have successfully implemented a governance model for their local data system.

Presenter(s):

Natalie Matthews, Associate, Abt Associates

Mike Lindsay, Senior Technical Specialist, ICF International

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Morning Plenary – Power in Numbers

October 12, 2017 2017 Fall Conference

Presenter(s):

Norm Suchar, Director, Office of Special Needs Assistance Programs, U.S. Department of Housing and Urban Development

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Establishing Cross-Sector Data-Sharing Partnerships

October 11, 2017 2017 Fall Conference

This session will focus on homeless and health service providers’ collaborative efforts to share data in order to better assist community members who are frequent users of these services. A community member involved in implementing these efforts in San Diego, which is called Project 25, will discuss the community’s experiences with collaborating on data sharing with partners.

Presenter(s):

Marc Stevenson, Lead Mental Health Clinician

Jon Olson, Director, Southwest CSH

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360° Community Information Exchange

October 11, 2017 2017 Fall Conference 2-1-1

2-1-1 San Diego is developing a community-wide ecosystem technology that breaks down silos, increases visibility of needs and barriers and ultimately contributes toward a thriving community. The technology platform enables closed-loop referrals, shared data elements, common assessments and shared outcomes. Presenters will share successes with platform design and challenges with developing custom assessments and a risk rating tool. Organizations will be empowered to implement a similar model in their community.

Presenter(s):

Camey Christenson, VP of Business Partnership and Development, 2-1-1 San Diego

Karis Grounds, Director of Health and Partner Integration,2-1-1 San Diego

Nicole Blumenfeld, Senior Data Analyst, 2-1-1 San Diego

MJ Schumann, Director of the Caster Family Center for Nonprofit and Philanthropic Research at the University of San Diego

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Leadership as a Platform for Improving Data Quality

October 11, 2017 2017 Fall Conference Data Quality Leadership

This session will inform participants how to understand and capitalize on leadership as a platform to improve data quality and analysis. Strong human services leadership is a key component in empowering staff members and partners to meet funder requirements and to continually seek means for using data to improve services. Information will be conveyed through a presentation sharing leadership strategies and through a roundtable engaging participants in role plays.

Presenter(s):

Margaret Palmer, Program Manager, CSH

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AHAR Part 2: Tools That You Can Use

October 11, 2017 2017 Fall Conference AHAR

The redesigned AHAR will require a new approach to HMIS programming specifications. Vendors and System Analysts are invited to dive in deep with the AHAR redesign team and learn about opportunities to participate in the process. Attendees will also learn about the planned reporting and system modeling tools that will be made available over the coming year.

Presenter(s):

Julia Brown, Associate, Abt Associates

Molly McEvilley, Square Peg Data

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Interactive, Community-Based Data Dashboards for System Performance Improvement

October 11, 2017 2017 Fall Conference Dashboards System Performance

CoCs and HMIS Leads are becoming experts in data collection and reporting. How do they take the next step and become authorities in the application of data to improve system processes and outcomes? An innovative and sustainable option is the use of data dashboards that leverage real-time HMIS data, customization and interactivity to foster user engagement, common understanding among stakeholders and strategies that help CoCs adopt a culture of performance.

Presenter(s):

Jamie Taylor, The Cloudburst Group

Joel Remigio, Sr. Analyst, The Cloudburst Group

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Putting the “Coordinated” in Coordinated Entry: One Queue to Rule Them All

October 11, 2017 2017 Fall Conference Coordinated Entry

As communities integrate multiple subpopulations and assessment tools into one unified coordinated entry system, it’s difficult to ensure everyone experiencing homelessness can access every resource for which they’re eligible and that the most vulnerable are always prioritized for housing/services without resorting to inefficient practices. This presentation outlines the innovative method that the Southern Nevada CoC and HomeBase developed to efficiently merge multiple subpopulations and assessment types into one housing queue.

Presenter(s):

Matt Olsson, Staff Attorney, HomeBase

Gillian Morshedi, Staff Attorney, HomeBase

Tauri Royce, HMIS Lead, Southern Nevada CoC

Michele Fuller- Hallauer, CoC Lead, Southern Nevada CoC

Kelly Robson, Chief Social Service Officer, HELP of Southern Nevada

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AHAR Redesign: Setting the Stage for 2018

October 11, 2017 2017 Fall Conference AHAR

The AHAR is changing quite significantly in FY 2019. Come learn about the changes that are in the works and the tools and resources that will be made available to CoCs and vendors over the next year. Changes include: HMIS programming specifications, system-level data quality reporting, system use analysis tables by household groups and populations and more. Attendees will also get a sneak peek of the new HDX “2.0”!

Presenter(s):

Julia Brown, Associate, Abt Associates

Molly McEvilley, Square Peg Data

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Data Maturity: Using Data Tools to Improve Homeless Service System Outcomes

October 11, 2017 2017 Fall Conference

This session provides an abbreviated version of The Data Maturity Training initiative, which aims to improve communities’ readiness to maximize use of data for improved system performance. This session focuses on helping staff who are already skilled with data determine needs in their communities, as well as educate others about how to use data to make decisions and determine whether these decisions have a positive impact. The training methodology is built on critical adult learning principles. Facilitators provide foundational knowledge on each topic and participants engage in peer learning through small group discussions and problem-solving activities. Experiential learning exercises allow participants to model each stage of a Data into Action Cycle, and facilitators debrief with participants throughout the session to promote self-reflection and to enhance real-life application of learned strategies  for building a performance culture.

Presenter(s):

Sarah Kahn, Senior Analyst, The Cloudburst Group

Andrea Miller, Consultant, The Cloudburst Group

 

 

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Developing and Implementing a Homeless Project Scoring Tool to Aid Project Ranking and Better Understand System Performance

October 11, 2017 2017 Fall Conference

In 2017, Allegheny County (Pittsburgh), Pennsylvania’s CoC developed and implemented a homeless project performance scoring and ranking tool to more efficiently, objectively and transparently evaluate project performance and ultimately produce a project ranking list for the annual CoC competition. This session will share lessons learned, planned future improvements and how the scoring tool fits into the CoC’s broader homeless system analytical and performance measurement work.

Presenter(s):

Andy Halfhill, Manager of Homelessness and Housing Analytics, Allegheny County Department of Human Services

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How Are We Doing and Where Do We Go From Here? Interactive System Surveillance And Monitoring of San Diego’s Homeless System Of Care

October 11, 2017 2017 Fall Conference

San Diego County’s homeless system-of-care is quite large and complex, consisting of a least 60 agencies and 250 projects providing both temporary and permanent homeless-dedicated services to over 24,000 individuals per year throughout the county. Twelve project types range from day shelters and “services only” projects to permanent supportive housing. San Diego is also a community committed to Housing First, and thus seeking the correct solution for each client the first time they enroll in our system of care. In 2016, the San Diego Regional Task Force on the Homeless partnered with San Diego State University’s Institute for Public Health to design and implement a population-based surveillance and monitoring system for those served by San Diego’s homeless serving agencies. Such an approach is quite different than the traditional Point in Time Count or project level performance monitoring methods in that it seeks to provide a comprehensive look at the entire system of care including characteristics of those entering the system, how they are served and outcomes at the time of exit. It helps a community to determine if they have the correct combination of project types to serve the specific needs of their local community. Rather than measuring the effectiveness of individual projects and/or project types, a systems approach seeks to understand major barriers or inefficiencies in the system of care and how to correct them, usually through system-wide changes in policies and procedures. The result of this collaborative partnership was the development of an interactive web-based System Framework that visually describes the entire system of care at any point in time. Beyond detecting system barriers and/or inefficiencies, the framework also has the unique ability to visually monitor the progress over time of any policy or procedural change and its impact on the size, character and service outcomes for the population of homeless persons served. This presentation will include a demonstration of the interactive System Framework.

Presenter(s):

Sue Lindsay, Institute for Public Health, San Diego State University

Megan Hartrick, San Diego Regional Task Force on the Homeless

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The Rapid Deployment of Mobile Technology to Support a Coordinated Response to Hurricane Harvey

October 11, 2017 2017 Fall Conference Mobile Technology

In this session, we will share how the communities of Houston and Corpus Christi quickly designed,
developed and implemented a technical framework to support the Hurricane Harvey relief efforts. An overview will be provided on the challenges that were faced, followed by a discussion of how a services-oriented architecture (SOA) and integration with HMIS was leveraged to maximize the use of data to target the response. Attendees will be provided with a blueprint for how they might also respond to natural disasters, or other crises in their communities, using an integrated mix of open source and proprietary technologies.

Presenter(s):

Erol Fetahagic, HMIS Administrator, Houston Coalition for the Homeless

Ana Rausch, Senior Research Project Manager, Houston Coalition for the Homeless

Eddie Barber, Lead Developer, Simtech Solutions Inc.

Matt Simmonds, President, Simtech Solutions Inc.

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Using Data to Drive Partnerships and Enhanced Care Coordination

October 11, 2017 2017 Fall Conference Care Coordination

In a Medicaid non-expansion state, how can successful 1115 integrated care models keep going? The answer is using data to make your case! This session will highlight PSH and MCO partnerships; keeping in mind each other’s strengths and resources. We will focus on using data to drive leadership buy-in, common language and understanding each other’s goals while developing shared goals to maintain project longevity.

Presenter(s):

Jessica Preheim, CSH, Texas Senior Program Manager

Eva Thibaudeau, Director of Programs, Coalition for the Homeless

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Client-Centric Approaches to Informed Consent and Data Sharing

October 11, 2017 2017 Fall Conference Consents and Sharing

Behind each HMIS data point is a vulnerable person who needs assistance. In the world of big data we can forget about the importance of maintaining a client-centric approach  to assessing clients, collecting personal information and using it appropriately. This session will share approaches to developing plain language consent forms and data collection strategies that meet clients where they are, while utilizing a trauma-informed framework through increased readability and comprehension.

Presenter(s):

Andrea Miller, Independent Consultant, Waypoint Consulting

Ryan Burger, TA Consultant, ICF International

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Using Data to Drive Housing First

October 11, 2017 2017 Fall Conference Housing First

Homelessness is an urgent issue requiring immediate action. To improve, it is also important we make time for reflection. What works, what doesn’t and why? The San Diego Housing Commission (SDHC) believes in using data to drive better performance, and we encourage our partners to embrace a data-driven culture. This presentation will discuss the data strategies and practices used by SDHC to drive implementation of the Housing First model.

Presenter(s):

Melissa Peterman, Vice President of Homeless Housing Innovations, San Diego Housing Commission

Erica Snyder, Director of Homeless Housing Innovations, San Diego Housing Commission

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Pre-Conference Institute – HMIS Data Analytics

October 11, 2017 2017 Fall Conference

This Institute will help HMIS representatives understand the fundamentals of data analytics and how to apply that knowledge to key performance measures.

To successfully change the homeless service system and improve projects, the community needs reliable and comprehensive information. Critical to this is the ability of CoCs to examine HMIS data sets in order to find patterns and draw conclusions. Once analyzed, the results can be presented to target stakeholder groups, allowing for improved service and resource decision-making. For example, if you conduct outlier analysis on the length of stay, the results could help your CoC determine if the average length of stay is being skewed by a small number of individuals with much-longer-than- average lengths of stay. Understanding this allows stakeholders to account for the outliers when making strategic decisions to help shorten the overall length of stay in the community.

During this Institute, you will 1) learn fundamental analytic concepts; 2) understand the process for identifying the right data set to address specific analytic needs; and 3) identify trends, patterns and relationships in the selected data set. Attendees are encouraged to bring a laptop and a data set to analyze during the Institute. Information about the data set will be sent to attendees in advance of the session (a list of fields to include, a list of fields to exclude and data quality expectations).

Presenter(s):

Abby Miller, SNAPS Office, HUD

Fran Ledger, Canavan Associates

Sarah Kahn, The Cloudburst Group

Jamie Taylor, The Cloudburst Group

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NHSDC Fall 2017 Conference Evaluation

October 5, 2017

Things to Do in San Diego

October 3, 2017 2017 Fall Conference

Things To Do In San Diego

Explore All that Balboa Park Has to Offer – 1549 El Prado San Diego, CA 92101   Walk Around the Seaport Village – 849 W Harbor Dr San Diego, CA 92101   Make Your Way to Old Town – 2415 San Diego Ave   Horton Plaza – 324 Horton Plz San Diego, CA 92101

  • Restaurants
    • Cannonball – 3105 Ocean Front Walk San Diego, CA 92190 (Sushi/Asian Fusion)
    • JRDN Tower23 Hotel 723 Felspar St San Diego, CA 92109 (American)
    • Oceana – 3999 Mission Blvd San Diego, CA 92109 (Seafood)
    • Kono’s – 704 Garnet Ave San Diego, CA 92109 *Pro Tip: Great for breakfast burritos
    • LaHaina –  710 Oliver Ave San Diego, CA 92109 *Pro Tip: Great for sunset
    • Juniper and Ivy – 2228 Kettner Blvd San Diego, CA 92101 (American)
    • Kettner Exchange  –  2001 Kettner Blvd San Diego, CA 92101 (American)
    • Barbusa – 1917 India St San Diego, CA 92101 (Italian)
    • Coasterra – 880 Harbor Island Dr San Diego, CA 92101 (Mexican)

 

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We Have the Results from Our System Performance Measures, Now What?

April 26, 2017 2017 Spring Conference

Detroit’s CoC has 96% HMIS adaption and complies with HUD requirements. However, HUD reports don’t meet all needs of stakeholders to drive policy, evaluate performance, identify gaps and tell local stories about homelessness. Results of SPM reports lack context. This session shows how project-level performance measures serve as an alternative to large data warehouses requiring client consent. We discuss Detroit’s process to validate SPM results, and share how administrators use project-level performance measures and Tableau reports to help Detroit understand project efficacy.

Natalie Matthews, Abt
Matt Simmonds, Simtech
Amanda Sternberg, Homeless Action Network of Detroit

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The Next Chapter Part I: PATH & HMIS Data Collection

April 26, 2017 2017 Spring Conference

HUD and the Substance Abuse and Mental Health Services Administration (SAMHSA) released the 2nd version of the PATH Program HMIS Manual in December 2016. This roundtable session provides the latest guidance from HUD and SAMHSA on integrating PATH data collection into HMIS and provides space for peer-to-peer sharing and best practices on topics including challenges and solutions in the collection of street outreach data, strategies for ensuring successful PATH data entry, data quality, and data use in HMIS. This session is a companion to “The Next Chapter Part II: PATH Annual Report”.

Caroline Fernandez, Public Health Advisor SAMHSA, Homeless Programs Branch
Chris S. Pitcher, Senior Technical Specialist ICF
Ryan Burger, Technical Specialist, ICF
Mike Lindsay, Senior Technical Specialist, ICF
Natalie Matthews, Associate, Abt Associates Inc.

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Leveraging HMIS Data to Understand Program Impact and Improve Outcomes in Housing and Homelessness

April 26, 2017 2017 Spring Conference

A common homelessness prevention strategy is to provide temporary financial assistance to people facing eviction. A partnership in Chicago aimed to understand the impact of temporary financial assistance on preventing homelessness and to demonstrate the value and feasibility of leveraging administrative data to understand program impact and improve outcomes. LEO, a research center at Notre Dame, examined temporary financial assistance for callers to Chicago’s Homelessness Prevention Call Center from 2010-2012, linking caller data to Chicago’s HMIS. The discussion includes key program components enabling study of program impact; the process for accessing and linking administrative data; a summary of the evaluation findings; and implications for local and national stakeholders.

James X. Sullivan, PhD, Wilson Sheehan Lab for Economic Opportunities (LEO), University of Notre Dame, LEO Co-Founder and Professor of Economics
Padma Thangaraj, Director of Information Services, All Chicago

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Prioritization: Targeting Households and Coordinating Resources for the Most Successful Outcome

April 26, 2017 2017 Spring Conference

This session will inform participants on how to target homeless households for appropriate housing interventions beyond the utilization of a vulnerability score and to analyze the community’s resources to meet actual need. The session will move beyond to core system policies and procedures, institutionalizing targeting practices, and analyzing community data to understand need for more effective resource allocation. Community presenters will provide perspective on current practices on the ground and making effective prioritization change within their systems.

Colleen Velez, Senior Program Manager, CSH
Stephanie Sideman, Senior Program Manager, CSH
Ana Rausch, Senior Research Project Manager, Coalition for the Homeless of Houston/Harris County

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A Community’s Perspective on Implementing and Operationalizing a Data Quality Assurance Program

April 26, 2017 2017 Spring Conference

This session follows the Data Quality Assurance session at NHSDC last fall. CoCs often rely on a data quality policy or plan with periodic monitoring to ensure data quality. Having policies and monitoring data quality are key starting points, but are only part of what’s needed to ensure data is consistently reviewed and useable for system and project reporting. The Michigan Coalition Against Homelessness’ work on implementing a CoC-wide Data Quality Assurance Program provides a community example. Participants will work to complete a template/tool for their community’s plan.

Mike Lindsay, Senior Technical Specialist, ICF, International
Natalie Matthews, Associate, Abt Associates Inc.
Gerry Leslie, HMIS Project Director, Michigan Coalition Against Homelessness

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Special Session: Generating Top Tier Evidence on Program Impact with LEO at Notre Dame

April 24, 2017 2017 Spring Conference

This session will support participants in understanding how to generate top tier evidence about program impact. Drawing from real world LEO case studies, participants will learn about top tier research designs, how they differ from other evaluations, and why they are important for reducing poverty and improving lives. The session will walk through the evaluation process, including setting up a program to allow for top tier evaluation, common barriers and solutions, launching and monitoring the evaluation, data analysis, and using evidence to drive decision-making and results.
James X. Sullivan, PhD, Co-Founder and Professor of Economics, Wilson Sheehan Lab for Economic Opportunities (LEO), University of Notre Dame
Wendy P. Barreno, Associate Director, Wilson Sheehan Lab for Economic Opportunities (LEO), University of Notre Dame

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